Frequently Asked Questions

Have questions? You’re in the right place. Whether you’re preparing for your first facial or looking for details about treatments, booking, or studio policies, you’ll find the answer below. If you can’t find what you’re looking for, feel free to reach out! I’m always happy to help.

BEFORE YOUR APPOINTMENT

  • All appointments must be booked in advance. You may schedule your service online using the Vagaro booking link for real-time availability.

    Available time slots are displayed based on current availability, which shows appointments 24 hours in advance. Appointments are offered on a first-come, first-served basis. 

    AfterGlo is appointment only. If you’re interested in booking a same-day facial, you’re welcome to contact me by text or email to inquire about opening or last-minute cancellations. 

    Please note that same-day availability is not guaranteed. Openings may occur if another client cancels or reschedules, but these are offered on a first-come, first-served basis. 

    For the best chance at securing your preferred time, I recommend booking your appointment in advance. However, if you’d like to check for last-minute opportunities, you’re always welcome to reach out. 

  • No worries. You don’t have to know exactly what your skin needs before you arrive. Every facial begins with a skin consultation, and your treatment is customized based on your skin concerns and goals.

  • Your appointment isn’t confirmed until you receive a confirmation email or text from AfterGlo Facial Studio. Once your appointment request is submitted, you’ll receive a confirmation along with your appointment details, studio information, and any required intake forms.

    Please ensure all required forms are completed before your visit. If a valid credit card is required to reserve your appointment, it will be securely stored on file and will only be charged in accordance with the cancellation policy.

    If you have any questions before your appointment, don’t hesitate to reach out. I’m always happy to help!

  • Please arrive on time for your appointment. New clients should complete all required forms before arriving. You’re welcome to arrive 5-10 minutes early for your appointment and wait in the lobby. Clients arriving more than 10-15 minutes late may need to have their service shortened or rescheduled. If a late arrival requires rescheduling, it will be treated as a late cancellation, and you will be charged.

  • Please arrive with clean skin if possible, avoid excessive sun exposure before your appointment, and discontinue retinoids, exfoliants, or strong active ingredients for 3-5 days prior if you’re receiving advanced treatments such as peels or microneedling.

  • To maintain a quiet, relaxing environment, appointments are reserved for scheduled clients only.

    Children and additional guests are welcome only if they are receiving a service or if previously arranged.

  • To ensure the safest and most effective treatment, I recommend avoiding the following before your facial:

    • Prescription retinoids or exfoliating products for 3–5 days (unless otherwise directed)

    • Waxing, threading, or depilatory creams on the treatment area for 5–7 days

    • Excessive sun exposure or sunburned skin

    • Botox or dermal fillers within 2 weeks (unless discussed beforehand)

    • Laser treatments or medium/deep chemical peels until your skin has fully healed

      If you’re unsure whether something may affect your treatment, feel free to reach out before your appointment. I’m always happy to guide you.

  • I understand that delays happen! If you’re running late, please send me a text as soon as possible.

    Clients arriving more than 10–15 minutes late may have a shortened treatment to stay on schedule, or the appointment may need to be rescheduled. If your appointment must be rescheduled due to a late arrival, it will be treated as a late cancellation under my cancellation policy.

  • AfterGlo Facial Studio is located inside a private skincare studio at:

    61A 9th Street, Suite #7

    Brooklyn, NY 11215

    You’ll find the studio on the first floor. Please ring Bell #7 upon arrival.

    I’m conveniently located near the F & G trains (Smith–9th Streets) and the R train (4th Avenue–9th Street), making the studio easy to reach by subway.

  • Street parking is available throughout the neighborhood, though availability may vary depending on the time of day. I recommend allowing a few extra minutes if you’re driving.

    The studio is also easily accessible by public transportation and is just a short walk from nearby subway stations.

STUDIO POLICIES

  • Appointments are available by reservation only.

    A valid credit card is required to reserve all appointments. Your card is securely stored on file and will only be charged in accordance with the cancellation policy. Your appointment is confirmed once you receive a confirmation email or text from AfterGlo Facial Studio.

  • I kindly ask for at least 12 hours’ notice if you need to cancel or reschedule your appointment.

    Appointments cancelled or rescheduled with less than 12 hours’ notice will incur a 50% cancellation fee. No-shows will be charged 100% of the scheduled service.

    I understand that emergencies happen and we get sick. If an unexpected situation arises, please reach out as soon as possible. You must reschedule your appointment within the required time frame, or you will be charged for the service booked.

  • Some appointments, treatment packages, or repeat cancellations & rescheduling may require a $50 non-refundable booking deposit, which will be applied toward your scheduled service.

  • Please plan to arrive 5–10 minutes before your appointment.

    Clients arriving more than 10–15 minutes late may have their treatment shortened to avoid delaying the next scheduled appointment. If there is not enough time to safely perform your service, your appointment may need to be rescheduled and may be subject to the cancellation policy fee of 50%.

  • A valid credit card is required to reserve all appointments.

    Your card will not be charged at the time of booking unless otherwise stated. It will only be charged if a cancellation fee, no-show fee, or required deposit applies in accordance with my booking policies.

    All payment information is processed securely through Vagaro.

  • Because skincare treatments are customized and services are rendered at the time of your appointment, all services, payments, & deposits are final and non-refundable.

    If you experience any concerns after your treatment, please contact me within 48 hours so I can help find the best solution.

  • Treatment packages are designed to help you achieve long-term skin health and the best possible results.

    Packages are non-refundable, non-transferable, and expire 12 months from the date of purchase unless otherwise noted.

    If you need to reschedule a package appointment, the same cancellation policy applies.

  • Gift certificates make the perfect gift for any skincare lover!

    Gift certificates may be purchased online as a e-gift or in the studio as a physical card, and may be redeemed toward services or retail products. Gift certificates are non-refundable and cannot be exchanged for cash.

    Please treat your gift certificate like cash, as lost or stolen gift certificate cannot be replaced.

FACIAL TREATMENTS

  • Yes! Every facial at AfterGlo is completely customized to your skin’s unique needs.

    No two appointments are exactly alike. Your treatment is tailored based on your skin type, concerns, lifestyle, and goals that day. Whether your focus is hydration, acne, pigmentation, aging, or maintaining healthy skin, your facial will be designed specifically for you.

  • I specialize in helping improve:

    ✨Acne & congestion

    ✨Enlarged pores

    ✨Dehydration & dryness

    ✨Sensitivity & redness

    ✨Fine lines & aging

    ✨Hyperpigmentation

    ✨Uneven skin tone

    ✨Preventative skincare

  • For optimal skin health, I generally recommend a facial every 4–6 weeks, which aligns with your skin’s natural renewal cycle.

    Clients working on concerns such as acne, pigmentation, or aging may benefit from a customized treatment plan with more frequent visits. During your appointment, I’ll recommend a schedule that’s best suited for your skin and goals.

  • I use professional-grade skincare products from Circadia, a science-based skincare line known for combining advanced ingredients with a strong focus on skin barrier health.

    Every product is selected specifically for your skin during your treatment to deliver effective results while maintaining a healthy, balanced complexion.

  • Extractions are included whenever they are appropriate and beneficial for your skin.

    Rather than performing unnecessary extractions, I carefully assess your skin and remove congestion only when it can be done safely and comfortably to minimize irritation and protect your skin barrier.

  • Yes! Dermaplaning is a safe and gentle form of exfoliation when performed by a trained professional.

    It removes dead skin cells and fine facial hair (vellus hair), leaving your skin smoother and brighter, and allowing skincare products to absorb more effectively.

    Dermaplaning does not cause facial hair to grow back thicker or darker.

  • Microneedling is an advanced collagen-induction treatment that creates tiny, controlled micro-channels in the skin to stimulate your body’s natural healing response.

    It can improve:

    • Fine lines and wrinkles

    • Acne scars

    • Enlarged pores

    • Uneven texture

    • Pigmentation

    • Overall skin firmness and radiance

    Results continue to improve over time as new collagen develops.

  • The Circadia Oxygen Rx treatment is an advanced facial designed to calm inflammation while helping to reduce acne-causing bacteria and improve skin function.

    It’s an excellent treatment for:

    • Acne and congestion

    • Redness and rosacea

    • Sensitive skin

    • Dullness

    • Dehydration

    Many clients notice brighter, calmer, more refreshed skin immediately after treatment with little to no downtime.

  • Not necessarily.

    Most professional facials do not cause purging. Some clients with significant congestion may notice a few blemishes surface as underlying blockages come to the surface, but this is temporary and not experienced by everyone.

    If your skin experiences prolonged irritation or breakouts after a treatment, please reach out. I’ll help determine whether your skin is purging, reacting, or simply adjusting, and recommend the best next steps.

  • Results vary depending on your skin, home care routine, and lifestyle. Many clients notice an immediate improvement in hydration and radiance after a single facial, while long-term concerns such as acne, pigmentation, and signs of aging typically improve with a consistent treatment plan and proper home care.

FACIAL TREATMENTS

  • Yes! Every facial at AfterGlo is completely customized to your skin’s unique needs.

    No two appointments are exactly alike. Your treatment is tailored based on your skin type, concerns, lifestyle, and goals that day. Whether your focus is hydration, acne, pigmentation, aging, or maintaining healthy skin, your facial will be designed specifically for you.

  • I specialize in helping improve:

    ✨Acne & congestion

    ✨Enlarged pores

    ✨Dehydration & dryness

    ✨Sensitivity & redness

    ✨Fine lines & aging

    ✨Hyperpigmentation

    ✨Uneven skin tone

    ✨Preventative skincare

  • For optimal skin health, I generally recommend a facial every 4–6 weeks, which aligns with your skin’s natural renewal cycle.

    Clients working on concerns such as acne, pigmentation, or aging may benefit from a customized treatment plan with more frequent visits. During your appointment, I’ll recommend a schedule that’s best suited for your skin and goals.

  • I use professional-grade skincare products from Circadia, a science-based skincare line known for combining advanced ingredients with a strong focus on skin barrier health.

    Every product is selected specifically for your skin during your treatment to deliver effective results while maintaining a healthy, balanced complexion.

  • Extractions are included whenever they are appropriate and beneficial for your skin.

    Rather than performing unnecessary extractions, I carefully assess your skin and remove congestion only when it can be done safely and comfortably to minimize irritation and protect your skin barrier.

  • Yes! Dermaplaning is a safe and gentle form of exfoliation when performed by a trained professional.

    It removes dead skin cells and fine facial hair (vellus hair), leaving your skin smoother and brighter, and allowing skincare products to absorb more effectively.

    Dermaplaning does not cause facial hair to grow back thicker or darker.

  • Microneedling is an advanced collagen-induction treatment that creates tiny, controlled micro-channels in the skin to stimulate your body’s natural healing response.

    It can improve:

    • Fine lines and wrinkles

    • Acne scars

    • Enlarged pores

    • Uneven texture

    • Pigmentation

    • Overall skin firmness and radiance

    Results continue to improve over time as new collagen develops.

  • The Circadia Oxygen Rx treatment is an advanced facial designed to calm inflammation while helping to reduce acne-causing bacteria and improve skin function.

    It’s an excellent treatment for:

    • Acne and congestion

    • Redness and rosacea

    • Sensitive skin

    • Dullness

    • Dehydration

    Many clients notice brighter, calmer, more refreshed skin immediately after treatment with little to no downtime.

  • Not necessarily.

    Most professional facials do not cause purging. Some clients with significant congestion may notice a few blemishes surface as underlying blockages come to the surface, but this is temporary and not experienced by everyone.

    If your skin experiences prolonged irritation or breakouts after a treatment, please reach out. I’ll help determine whether your skin is purging, reacting, or simply adjusting, and recommend the best next steps.

  • Results vary depending on your skin, home care routine, and lifestyle. Many clients notice an immediate improvement in hydration and radiance after a single facial, while long-term concerns such as acne, pigmentation, and signs of aging typically improve with a consistent treatment plan and proper home care.

AFTER YOU FACIAL

  • Your skin may appear brighter, smoother, and more hydrated immediately following your facial. Depending on the treatment you receive, you may also experience mild redness or sensitivity, which typically subsides within a few hours.

    Every client receives personalized post-care recommendations to help protect your results and keep your skin looking its best.

  • For the best results, I recommend waiting at least 24 hours before applying makeup, especially after treatments such as chemical peels, dermaplaning, microneedling, or Oxygen Rx.

    Allowing your skin time to breathe and recover helps maximize the benefits of your treatment and supports a healthy skin barrier.

  • Following your facial, focus on keeping your routine simple and supportive.

    For the first 24–48 hours, use:

    • A gentle cleanser

    • A hydrating moisturizer

    • Broad-spectrum SPF 30+ every morning

    Avoid exfoliating acids, retinoids, scrubs, or other active ingredients until your skin has fully recovered. I’ll provide personalized home care recommendations based on your treatment and skin’s needs.

  • It’s best to avoid strenuous exercise, saunas, steam rooms, and activities that cause excessive sweating for 24 hours, especially after advanced treatments.

    Heat and sweat can increase sensitivity and may interfere with your skin’s healing process.

  • Yes. Your skin may be more sensitive to UV exposure after a facial.

    Wear a broad-spectrum SPF every day, avoid prolonged sun exposure for at least 24–48 hours, and wear a hat whenever possible if you’ll be outdoors.

  • Unless I recommend otherwise, wait until the evening—or at least 6–8 hours after your treatment—before cleansing your face.

    Use a gentle cleanser and lukewarm water, and avoid scrubbing or exfoliating your skin.

  • Many clients notice healthier-looking, more radiant skin immediately after their facial.

    For concerns such as acne, pigmentation, scarring, or fine lines, the best results come from a series of treatments combined with a consistent home skincare routine. Healthy skin is a journey, and I’m here to guide you every step of the way.

  • I’m here to support you even after your appointment. If you have questions about your skin, post-treatment care, or how your skin is healing, please don’t hesitate to reach out by text or email. I’d much rather answer your questions than have you guess.